HOW TO PLACE AN ORDER

Ordering from GSMcontact.com is quick and easy. Follow the steps below to purchase mobile phones, spare parts and accessories.

1. Choose your product

Browse the categories or use the search function to find the product you need.

For mobile phone spare parts, make sure you select the exact model and version of your device.

Some phone models have different versions depending on:

  • model number;

  • region;

  • production year;

  • storage capacity;

  • screen type;

  • connector configuration;

  • 4G/5G version.

If you are unsure whether a part is compatible with your phone, contact us before placing the order.

2. Check the product information

Before adding a product to your cart, carefully check:

  • product name;

  • compatibility information;

  • model number;

  • product description;

  • condition of the product;

  • included accessories;

  • available options or variants;

  • photographs and technical specifications.

For spare parts, pay particular attention to the compatibility information.

Do not rely only on the appearance of the part. Two visually similar components may not be compatible with the same phone.

3. Add the product to your cart

Click “Add to Cart”.

You can continue shopping and add additional products, or proceed directly to checkout.

Your cart will display:

  • selected products;

  • quantities;

  • product prices;

  • applicable taxes;

  • shipping costs, where calculated at this stage;

  • total order value.

Check the contents of your cart carefully before proceeding.

4. Proceed to checkout

When you are ready to place your order, open your shopping cart and click “Proceed to Checkout”.

Enter the information required to process and deliver your order.

Depending on the order and delivery method, this may include:

  • first and last name;

  • company name, if applicable;

  • billing address;

  • shipping address;

  • telephone number;

  • email address.

Please make sure that all information is correct.

5. Enter your delivery information

Provide a complete and accurate delivery address.

If available, GSMcontact.com may offer different delivery methods, such as:

  • courier delivery;

  • pickup point;

  • locker delivery;

  • other available delivery options.

Select the delivery method available for your location that you prefer.

Please check your telephone number carefully, as the courier may use it to contact you regarding delivery.

6. Select your payment method

Select one of the payment methods available at checkout.

Depending on the options currently offered by GSMcontact.com, payment may be available by:

  • card;

  • cash on delivery;

  • bank transfer;

  • other payment methods displayed during checkout.

The payment options actually available for your order will be displayed on the checkout page.

7. Review your order

Before completing the order, carefully check:

  • products;

  • quantities;

  • selected product variants;

  • shipping address;

  • billing information;

  • telephone number;

  • email address;

  • shipping method;

  • payment method;

  • total price.

For spare parts, verify the exact phone model and compatibility one more time before completing the order.

8. Accept the applicable terms

Before placing the order, you may be required to confirm that you have read and accepted the applicable:

  • Terms and Conditions;

  • Privacy Policy;

  • Return & Withdrawal Policy;

  • other information displayed during checkout.

Please read these documents before completing your purchase.

9. Place the order

After checking all information, click the “Place Order” button or the equivalent button displayed by the checkout.

Depending on the selected payment method, you may be redirected to a secure payment page or shown additional payment instructions.

Once the order has been successfully submitted, our website will generate an order number.

Please keep this number for future communication regarding your order.

10. Order confirmation

After placing your order, you should receive an order confirmation by email at the address entered during checkout.

The confirmation normally contains:

  • order number;

  • products ordered;

  • quantities;

  • prices;

  • shipping information;

  • billing information;

  • payment information.

If you do not receive the confirmation email, first check your Spam/Junk folder.

If you still cannot find it, contact GSMcontact.com and provide the name and email address used when placing the order.

11. Spare parts – IMPORTANT BEFORE INSTALLATION

If you have ordered a mobile phone spare part, do not install it immediately after receiving the package.

Before installation:

Step 1 – Check the package

Inspect the package for visible damage.

If the package appears seriously damaged, photograph it before opening it.

Step 2 – Check the part

Verify that:

  • the part is the correct model;

  • the part matches your order;

  • connectors and cables are intact;

  • there are no visible signs of damage;

  • security seals and identification markings are intact.

Step 3 – Test the part

Where technically possible, test the component before permanent installation.

Do not:

  • glue the component;

  • solder it;

  • cut it;

  • bend it;

  • modify it;

  • remove unnecessary security markings;

  • permanently install it;

before confirming that it is the correct and functional component.

Step 4 – Professional installation

Spare parts should be installed by a professional mobile phone repair technician with the appropriate tools and experience.

GSMcontact.com does not recommend DIY installation.

Incorrect installation can damage both the replacement component and the phone.

12. If you discover a problem

If you believe that you received:

  • the wrong product;

  • an incompatible product;

  • a damaged product;

  • a defective product;

  • a product with missing components;

do not install the part.

Contact GSMcontact.com before attempting any repair or modification.

Please provide:

  • order number;

  • product name;

  • phone model;

  • description of the problem;

  • photographs, if relevant.

For faster assistance, photographs or a short video showing the problem may be requested.

13. Changing or cancelling an order

If you need to change or cancel an order, contact GSMcontact.com as soon as possible and provide your order number.

We will try to accommodate the request if the order has not already been processed or shipped.

Once an order has been dispatched, it may no longer be possible to modify or cancel the shipment through the normal order-processing system. In that case, the applicable return/withdrawal procedure may be used where legally available.

14. Order status

Your order status may be updated during processing.

Typical order statuses provided by our website may include:

Pending payment
The order has been received but payment has not yet been confirmed.

Processing
Payment has been received and the order is being prepared.

Completed
The order has been fulfilled.

Cancelled
The order has been cancelled.

Refunded
The order or relevant amount has been refunded.

The exact statuses displayed may vary depending on the payment method and order-processing system used by GSMcontact.com.

15. Questions before ordering?

If you are unsure about:

  • compatibility;

  • a phone model;

  • a spare part;

  • availability;

  • product specifications;

  • installation requirements;

please contact GSMcontact.com before placing the order.

For spare parts, providing the exact phone model and model number will help us determine compatibility more accurately.

IMPORTANT

For spare parts: TEST FIRST, INSTALL SECOND.

GSMcontact.com recommends that all replacement components be checked for compatibility and tested before permanent installation and that installation be performed by a qualified professional repair technician.

Once a component has been permanently installed or modified, it may no longer be possible to determine whether a problem existed before installation or was caused during the repair process.